公司规定只能免费付给新客人一个样品,另一个得付钱。结果客人跳单了。

Vincent.Huang
十一月二十五号,在阿里TM上有个英国人加我聊天,说要采购无线耳机,我就很热心地跟他交谈,价格包装什么都谈好,后来因为他要两个样品,我公司规定只能免费付给新客人一个样品,另一个得付钱,结果最后他说他要考虑一下。

第二天我问他情况怎么样,结果他很遗憾地告诉我说定单给别的商啦,可怜我55555555555555555555555555
好不容易有个意向的客人结果就这样丢啦!
下面我把跟他的来往邮件给大家看看:A为客人,Cathy是我
A:Dear Cathy,

Further to our chat over the internet. enclosed is our information. Please let me he the price as soon as possible.

Thanks and regards,

这是他询价时我要他公司资料,他就发了第一封邮件给我介绍他的公司。
Dear A,

Thank you for your inquiry our wireless headphone and glad to chat with you by TradeManager!
The goods your are finding is produced by our factory.

I am Cathy,Shenzhen Earhp Electronics Factory, Ready to be your Reliable Business Partner fromChina.we are one of the largest factories for wireless headphone in China,which can use in TV/computer/DVD and others,Earhp has cooperated with many well know brand companies by offer promotion gift of headphone,such as TCL, KONKA, CHANCHONG, HITACHI, HISENSE, HAIER, TOSHIBA and so on.The strategy has imposed a pretty good effect in sales and market for them.So we hope he the chance cooperate with you,and wish you don't loss the time to sale your TV more and earn more money.

Now we addach our 5 in 1 wireless headphone for you reference:
因为我们是无线耳机厂家所以给出的价格还不错,他也在TM上说接这个价
Dear Cathy,

Thank you for your e mail. I he ended up placing the order with another supplier. Sorry about that, but I'm not used to being charged for samples. This is not how China works and certainly not in today's economic climate. Hopefully we will do business with something else in the future. I will keep your offer on file.

Regards,
A
结果他说把单给别人,咱不死心啊,又发个试探邮件过去
Dear A,

He a good day!

I am so sorry to hear that,and hope we he the chance to cooperate with your company later,about the sample that night i said i could send you one free,for another I tryed my best to ask my boss agree the next day,then i sent you our photo quotation! But regret to get the news you placed the order to others.

In order to better your future co-operation, in order to better serve our customers, If you don't mind,our Customer Service hope give you a customer satisfaction survey, your views will always remain the customer's advice database, it is very important for our factory's development later.

After communicated with you, but we did not co-operation successful ,the most important reason is, which is not good enough? Services, products, prices or other? In addition,please give us your constructive comments. Thanks!

Thanks and best regards!

Cathy

他回我:
Dear Cathy,

Thank you for your e mail. We he been dealing with China for over 20 years. We understand the costs involved, but when we ask for a sample and are asked to pay for it and pay for carriage , we prefer to pass. This is not the right way to proceed with business as far as I'm concern. It costs me about $100 to bring a sample here. The product costs $6 each. If I wanted the sample for myself and not for business I could order it in the UK for a lot less.

I hope you understand that this gives ery bad taste for the beginning of a relationship which is why I preferred to go with someone else that did not give me a hard time.

Hopefully in the future we can do something else together.

Regards,
希望以后咱还能有机会合作,我又回他
Dear A
Thank you for prompt mail!
Hapy Thanksgiving Day!
Thank you give the chance to contac with you and cooperate with you future,hope you and your family everything goes very well !

Yes,i agree with your thought,the samples fee is lower than freight fee very much.and i can learn your sincerely to cooperate with us.
Before we sent many samples to any clients' demand them,but many of clients just cheat for samples not for business,
so my boss changed the rule which we can supply one sample free only.But we will
2013-08-14 1958阅读
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AI回答:
der with other supplier.

Please don't hesitate to contact me if you need any assistance in the future. We are always willing to provide high-quality products and services for our customers.

Thank you for your interest in our products.

Best regards,
Cathy
2023-06-27
追问:
  • Philip.Chen
    进来向大家学习
    2013-08-20
  • 杨小云
    我们的产品价值比较的底,如果他愿意出样品费,样品都是免费的
    2013-08-21
  • Indra.Hermawan
    一般样品费用要和大货的价格高5-10美金的,我们一般情况下不发免费的样品的
    2013-08-21
  • Evgeniy.Godovanets
    Absolutely,I agree with you that we need to be aware our customer proposal and background.After analysing,please make a prompt              determination and go on.

    Sometime if the potential customers ask you to give him a specified sample with business propose.on the other hand,you he to pay
    attention to someone with cheating propose.
    2013-08-20
  • Slina
    我们公司再便宜的样品,样品费还不止几美金呢, 我们USD50. 很多顾客丢了,不过很多时候,样品费可以试探出他的诚意。
    2013-08-20
  • 王军
    学习了,,客户的感觉很难摸索啊。。
    2013-08-20
  • Pablo.Colfer
    一个样品6 USD,客人付款手续费都得20多USD了。。。。。晕,你老板太小气了
    2013-08-19
  • Tony27
    如果是到付的话,我觉得应该寄过去的

    毕竟机会只有一次,错过了就错过了

    但是如果单子拿到了,那就赚了————
    2013-08-19
  • JAKE.YU
    样品真的是个问题,
    我们公司也是一个免费样品都不.
    如果硬要,自己掏钱喽.
    2013-08-18
  • Aayush.Gupta
    对待客户索样,一定要了解清楚了,具体问题具体分析,绝不能一概而论,首先,你必须了解客户,是大客户(同行业内知名的客户),小客户还是贸易公司等,第二,你必须了解客户要样品的目的,客户只是泛泛的要样品,还是有目的的要,有没有对样品的详细要求,一般来说,对样品的要求越详细,定单的可能性越大,只有更深入的与客户交流才能知道更多有关客户的消息,才能一个基本的判断,纵然你们公司有必须样品费的规定,如果你的客户确实是一个潜在的大客户,不妨给领导或老板申请一下把情况说清楚也不一定不能免费的,关键是要让领导认为他确实是一个有潜力的大客户才行
    2013-08-18
  • Did.Chu
    谢谢分享
    这个案例到付预付都有可能
    又是样品费问题,里面还牵扯到目前的局势
    这个问题还真是各有方式吧 所以客户群也就不一样了
    2013-08-17
  • Evgeniy.Godovanets
    are asked to pay for it and pay for carriage      应该是到付的吧.
    2013-08-17
  • tiger
    看了你的邮件,好象没有说明快寄费是到付还是预付呢。如果是到付,一个USD6的样品费就不用了吧? 如果是预付,客户USD6的话也根本就不好付钱过来吧?这在实操作中也是不现实的呀。
    2013-08-16
  • Lensi.Zou
    Thanks for sharing.  I will pay more attention to such things.
    2013-08-16
  • Aayush.Gupta
    我们再便宜的样品都是要钱的,这是老板雷打不动的规矩。为此不值丢了多少呢
    2013-08-15
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