我想这样回复客人:
For the first order,we met some problems.And now everything goes smoothly.
Here I would like to say "Thank you for your support and understanding."
Last month,we were talking about the 2nd order,but it ran aground as matters arised in our first order.
I am not sure you he ordered it to other suppliers.But we want to strive for our future cooperation,and hope you can give us a second chance.
It's a pleasure to cooperate with your comany,and we look forward to serving your com[收起]