件人名字被货代写错，货物到了客户邮局，邮局不给家提货，家怎么才能拿到货啊

hello, bamboo li! yes, the car ** already in dnepropetrovsk. i called to post office and they confirmed it. but name of recipient is wrong: the name on the parcel is something like "alla", and surname is not my. the pacel parcel should be on "oleshcenko kostyantyn". in the post office manager do not give a parcel without a passport of recipient. so i can not even pick it up from the office. who can help me ???我真是菜啊。