询盘回复的方式和技巧（二）

不同状态下订单，询盘回复的方式和技巧


八：常见问题回复 　　
A、推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。 　　
Hi there, 　　
As Christmas is coming, we found radiator has a large potential market. Many customers bought them for resale on Gasgoo or in their retail store because it's a high profit margin product. Please click the following link to check them out. If you he more than 10 pieces in one order we can help you get a wholesale price. Thanks. 　
Regards 　　
XiaoA
B、货物断货，货物偶尔的断货只要认真解释一下，买家一般能够理解，最好的办法是告诉买家自己会积极尽量帮他找到库存，同时向他介绍类似的款式供其选择。 　　
Hi there, 　　
We are really sorry that the bag you order is out of stock at the moment. I will contact the factory to see when they are going to be ailable again. I would like to recommend you some other pretty bags which he the same style. Hope you like them as well. You can click on the following link to check them out. 　　If there’s anything I can help with, Please feel free to contact us. 　　
Thanks. 　　
Regards 　
XiaoA　
C、改完价格再次催款,很多情况买家下单后觉得运费过高，不愿意付款希望卖家能够给与折扣，下面的回复可以借鉴一下： 　　
Hi there, 　　
We already reset the price for you. I give you another 10% discount on top of the original shipping price. Because the price we offer is lower than the market price and as you know the shipping cost is really high, we do not make much profit from this product. Hope you are happy with it. 　　
IF any further questions, please feel free to contact us. 　　
Regards 　　
XiaoA
D、大量订购询问价格,大量订单 询盘 买家若是赶上采购季节应该是很有诚意的买家，对他们的回复要详尽一些，内容一般包括样品的价格，采购量和相应的价格，这个报价建议是包括运费的，给买家感觉是给他的一个优惠。 　　
Hi there, 　　
Thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is 45 USD shipping included, If 100 pieces in one order, we can offer you the bulk price which is 39.5 USD/piece. I am looking forward to your reply. 　　
Regards 　　
XiaoA
E、 海关问题，某些国家 海关 由于定期的严格检查或者罢工等问题造成邮件延误，建议及时和买家通知，及时的沟通让买家感觉你是一直在跟踪货物的状态，以免置之不理造成误会 　　
Hi there, 　　
According to the news from EMS in China, large quantity of mails to England is blocked by the custom due to the inspection. For the safety of the goods I suggest to send the goods after a few days. I am wondering if the delay going to be a problem for you. I am looking forward to your reply.Thanks 　　
Regards 　
XiaoA　
F、几天后还没有收到货物的询问，需要及时地与快递公司联系察看货物状态。 　　
Hi, 　　
we did send the package out on 2011-10-16,I think there must be some issues with the shipping company ,and we he been contacting them till now .we called the package back and resent them ,the new tracking number is 111814176 it's shipped via . 　　
I apologize for the inconveniences and hopefully you can receive the items soon. If there are any questions, don’t hesitate to tell me. 　　
Regards 　　
XiaoA