如何与外贸客户沟通

2012迎来了第一单，用了6天时间。下面分享给大家。
客户是在2月3日发来询盘，以下是询盘内容及我回复的内容。
Hi Serena,

My name is Clive from ******.

I am interested in ******but need you to tell me which one would suit my requirements.
We have started using ******to construct our ***** after years of using fibro cement sheeting but now are finding that it is distorting in the heat at temperatures 30 degrees Celsius and up, especially if it is painted in very dark colours.
We have read about*******and think it could be a much better product to use.
To give you an idea of exactly what we manufacture please visit ******* .Our ****** average size is 1050cmHigh x 60cmWide x 30cmDeep We would only need the *******to be ****mm thick and would prefer a white or light colour.
If we can find a ******to suit our needs our first order would only be 200 sheets as we would like to see if this is more suitable. We would like the *******to have a surface for painting, not shiny.
Regards,
Clive
我当天回复
Dear Clive

Have a nice day!

Thank you for your requirements on Alibaba about wpc board.

In the email, I got that you use ******to construct mailboxes before. and it will be distorting at the temperature of 30 degrees. You want to try to use *****. We are happy that we are the professional manufacturer of *****in China. We have six production lines, also we own professional technical persons. I believe our product will meet your requirements. Our ******* will be distorting at the temperature of 110 degrees and up. and It is waterproof 100%. we can produce 10mm thick. But I am sorry to say that we can not produce white color, we can produce other light color. Depend on your requirement, we will not produce shiny surface, so that it can for painting. You said your first order is 200 sheets. In fact, our MOQ is 500 pieces. But because this is our cooperation, we will produce it only for you. Hope we can have a long-term cooperation.
If you think our ***** is suitable for you, please reply me, I will give you the best price. Also if you have any other questions, you can also ask me. I will be too glad to answer you at any time.

Waiting for your reply!

Best regards
Serena

Hi Serena,

The colour can be any light grey if possible.
The product that you have sounds good , our port of destination is Brisbane, Australia.
Can you do up a final price please and thank you very much for your quick reply.

Regards,
Hi Clive

ok. we can produce light grey.
And because your first order is 200 sheets, can you tell me the detail size you want? width and length?
and FOB or CIF, which is the best for you?

Please let me know above. then I will give you the best price.

Best regards
Serena

2月6日回复我
Hi Serena,

Sheet size 2440 x 1220

Regards,
2月7日Dear Clive

Have a nice day!

We can produce the density for 0.5g/cm3 to 0.7g/cm3. So we can meet your requirement.
Also the color is ok for us.
1220x2440x10mm 30.72 USD per piece FOB Dalian, China

Waiting for your reply!

Best regards
Serena

之后客户没有回复，今天我又跟进了一下
Dear Clive

How are you? Have a nice day!
I sent you an email about the price of 1220x2440x10mm ****. Did you check it?
Could you give me reply today? Please contact me for any questions.

Best regards
Serena

Hi Serena,

Thank you.
May we order 200 sheets with density that can stand the highest temperature outside,
in a grey tone
We will require a commercial invoice and packing declaration ( please see attached )
Invoice to:******

Hi Clive

I have enclosed invoice and packing list to you. Please check it, if anywhere needs to be modified, please inform me.
And packing declaration will be sent to you after we booking space.
If there is no problem, please inform me. I will give it to production department to arrange producing.

Waiting for your reply!

Best regards
Serena


Hi Serena,

Thank you for sending that through.
Please go ahead and make up o