亲测能提高20%前台转接的外贸打电话话术
如何找关键人?
1、领英搜索,输入关键词,buyer,ceo, manager等等职位词或者产品词
2、搜索客户公司的网站,有些网站会挂上Our team:里面会有公司高层人员信息
3、谷歌搜索,关键词:product manager at**公司, CEO at **公司, Buyer at **公司
Purchase, supply chain, procurement,
4.通过行业网站搜索:比如某个国家的工商局,**协会,**组织等等
电话找关键人话术
公司前台---直接打官网上的电话然后说找某某关键人,但是其实70%以上的前台是不会告诉你的
这时候,你就需要整理一些话术来提高转接率,比如:
I have contacted **on the email but not get his reply, kind of urgent, pls...我之前联系过他
We cooperated with your company before, now it’s about delivery issue, I need to discuss with **quickly我们公司之前跟你们合作过
I am looking for Mr.**,we made an appointment to have a call today. 我和某某约了今天打电话
如果前台还是不愿意转接,就说:
I understand your company rules,or maybe can you please tell me his number?
如果这时候前台还没有同意,你可以隔一天打过去新的话术如下:
Maybe may I speak to **(该公司另外一个关键人名称),有时候他看你都能报出好几个名字会对你放松警惕
We have emailed many times but did not get his reply, that’s why I am calling to connect him
或者你说,I have left message to your web email, all social medias but no reply, that’s why I am here to call you.就说自己可以联系的联系方式都用了但是没有回复
还不回复?隔三天继续打:
这回话术要上感情了:
Hi, it’s ** from**again. Sorry to bother you again and again, I have followed your suggestion to email, social media several times but no reply. So I really need your help. I promisee I won’t let him know that you gave me the number. Please跟前台说你不会出卖他的,哈哈
Or maybe can you give me his extension number?分机号给一个也行
再不行,你就换个号码打,可以找销售部门来转到采购部门,因为销售部门他是跟我们一个性质,所以“来者不拒”至少不会高冷。[收起]
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