11. 解释税率及服务费
顾客的疑虑多针对服务费service charge(在国外还有税率tax rate),您的说明一定要明白无误:“A 10% service charge he been added to your bill.”(账单已经加了10%的服务费。)
12. 如何议价
如果愿意降价,可以使用however来转折语气:“However,..., we can give you a discount.”(然而,由于……,我们可以给您打折。)
13. 如何优待熟客
对熟客可以说:“Ordinarily we sell them for one hundred and fifteen dollars, but I''ll make a concession.”(我们一般要115元,但您可以优惠。)
14. 如何给新顾客打折
对新顾客可以说:“I can manage to give you a discount of ten percent, deeming it as a kind of expenditure for advertisement.[收起]