10. Hold on, please. I’ll get her for you.
请稍等,我去找她。
11. I see, I will transfer your phone to customer service.
知道了,我替你转接客户服务部。
12. This is Mary Zhang of Customer Service, thank you for your patience.
我是客户部张玛丽,让你久等了。
13. Who do you want to speak to?
=To whom would you like to speak?
轻微你找哪位?
14. I’m sorry, he is not in the office.
=I’m sorry, he is not at his desk.
=I’m sorry, he is not here right now.
=I’m awfully sorry, he is not in just now.
抱歉,她现在不在。[收起]