Dialogue 4 A: Is Mr. Zhang there, please? B: Sorry. I can’t hear you. Would you please speak a little louder? A: I said, is Mr. Zhang there? B: Mr. Smith, the line is bad. Don’t hang up, please. I’ll he the call transferred to another line.
We greatly appreciate your letter describing theassistance you received in solving your air-conditioning problems. We are nowin our fifty year of operation, and we receive many letters like your indicatinga high level of customer satisfaction with our installation. We are pleasedthat our technical staff assisted you so capably. We would like you to knowthat it you need to contact us at any time in the future. Our engineers will beequally responsive to your request for assistance. I [收起]