如何客人的投诉?急救

allen16
After reception of our xxx order, we found many problem. The Goods are very dirty especially in white color, there are also dirty yarn used. We had customers return that’s wasn’t happen with other suppliers this affects our credibility in relation with our customers. I am not sure if you had controlled the goods before sending and if you had sent the goods with good liver? You can??find attached some photos. I think we will do business with another supplier because you dont want to do it with us. We are very old in this area selling belt since 1989 and this is the first time that a provider treats us like that. Thank you for your feedback on this claim.
2013-09-24 1673阅读
回复(5)
  • 张大维
    看来是注塑行业的。帮客户解决疑问就可以了,其他的都没有效果。
    2013-10-18
    0 0
  • Wanda.I..Rodriguez
    谢谢你了
    我大概的已经回复了,接下来看客人的反应了。
    2013-10-13
    0 0
  • Tim.Maxman
    首先要稳住客户,放低姿态多道歉,请工厂分析问题到底是怎么出现的,该怎么解决。态度一定要好
    2013-10-13
    0 0
  • Wanda.I..Rodriguez
    LZ是皮革的吗?
    2013-10-12
    0 0
  • Rishi.Thareja
    工厂现在的态度是这样的:
    我们没有用回料给他啊!我们也是新料的啊!我都说了白的是有的啊!打包工人可能没有调出来包进了。我都很积极你的事情了啊!补多少让客人说啊!还有什么问题说出来大家解决啊!你一个劲抱怨我干嘛啊!
    他们说下次下订单再补给客人。
    2013-10-11
    0 0
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