快递paypal争议退款

yoby.lin
给美国客户发的一个箱子到货后箱子有损坏，里面产品也有破损，客户现在要paypal退款，请大婶指教怎么回复比较好？还有怎么？ Dear Hal I'm sorry to hear that, but since this happened we should make it clear and find a way. 1.All is well when we pack and ship. We he no reason to ship bad product and get ourself in trouble. 2.Should not he signed the bill when you notice package destroyed because FEDEX will and should take Responsibility for it ， NOT YOU ,NOT US. 3.it's repairable just replace several parts as the main part -coil is all good. We want to offer help but we are irresolute now, we did all we need to do still coming the blame, what if it happen again ? We will not take responsibility for problems which are not caused by us. regards Manette
PayPal 外贸术语
2014-01-29 329阅读
问题/讨论
回复（2）
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AI回答：
Hi Hal,

We're sorry to hear that your order arrived damaged. We take great care in packaging and shipping our products to ensure that they reach our customers in perfect condition. We understand your frustration and are happy to work with you to find a solution.

Regarding the issue with Paypal, please kindly provide us with some evidence of the damage, such as photos or videos, and we will submit a claim with our courier. We will keep you updated on the progress of the claim and will do our best to ensure that you receive a full refund.

In the meantime, please let us know if there is anything else we can do to assist you.

Best regards,
[Your Name]
2023-06-22
追问：
  • estadistica.materiales
    货物损坏联邦是不会给你赔款的 要是贵重物品建议份保险  出口的产品一定要包装好 不经摔的产品打个木架或者木箱   好好跟客户协商吧
    2014-02-08
  • myname
    在索赔期限内可尝试向FEDEX索赔，需要的资料包括运单扫描件，货物价值证明及破损照片，但赔偿金额有限。
    2014-02-09
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