如何跟进客户?

Julie
如何跟进客户:


A.1. 如果客户一段时间没有回复邮件,可以分析一下原因,然后再写封追踪信给他,如下,


Hopeyouarefine,friend.


It'sregretthatIhaven'treceivedanyinformationfromyourside,MayIhaveyourideaaboutouroffer?


Wewilltrytosatisfyuponreceiptofyourreply.Aswearedon'twanttolossagoodcustomerlikeyou.


Ifthereisanythingwecandoforyou,weshallbemorethanpleasetodoso..Hopewecanbuildgoodcooperationwithyou.


Thanksforyouavailabletime.


如果客户还没有回复,一周后再问客人真实原因,一般客户都会告知我们。


Gladtocontactyouagain!


Haveyoukindlycheckedmyoffer?hopetheyworkableformarket!sorrythatwestilldidn'treceivedanyinformationfromyou.Iwouldappreciateforyoucommentaboutouroffer,includingprice,qualit,andservice.Nomatterifitispositiveanswer,itisgreathelpforustomeetyourrequirement.


Waitingforyourfavorablereplysoon.
2015-12-09 555阅读
问题/讨论
回复(4)
我要向AI提问
AI回答:
A.2. 可以尝试通过电话或在线聊天与客户联系,在线聊天直接询问客户的具体需求,可以更快速的得到回应和反馈,同时也可以加强与客户的人际关系。

A.3. 给客户发随时可以查看的链接和优惠,吸引客户及时回复并在网站进行购买,例如提供资料下载、促销信息等。

A.4. 参考历史订单或贸易历史,评估客户意向并了解客户的购买需求,根据这些信息对客户进行个性化跟进。

A.5. 可以定期发送邮件或短信提醒客户注意更新订单、产品信息或价格调整等,保证客户收到及时、正确的信息更新。

最后,客户跟进需要遵循良好的沟通技巧和礼貌待人,建立良好的人际关系。
2023-06-02
追问:
  • Anna
    询问客户对报价的看法
    Dear xxx,
    Hope everything goes well with you!
    Have you kindly checked my offer? Hope they are workable for your market! It is a regret that I haven’t received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply.
    If there is anything we can do for you, we shall be more than pleased to do so.
    Hope we can build good cooperation with you and your company.
    Best regards.
    追问客户的评价,求回复
    Dear xxx,
    How are you recently?
    Several days no news from you, have you got my enquiry for xxx? Fully understand that you are too busy to reply us. But we are still waiting for your comments. We need your feedback to go ahead. Thank you in advance.
    Many thanks and best regards.
    本着小强精神,保证客户收到报价,重发报价
    Hello,xxx,
    Wish you have a nice day!
    May I ask whether you have received my quotation? Now I am sending it again. If you have any other ideas, pls fell free to contact me. We will do much better if you can give any advices to us.
    Waiting for your favorable reply soon!
    Best wishes
    利用报价的有效期给客户一点压力
    Hello,xxx,
    Hope everything goes well!!! It is Bella.
    We are in receipt of your inquiry dated on xxx and quote you as follow:xxxxxx. Pls kindly check whether price is workable. Because price will be invalid on xxxx.
    Wish we will promote busine.
    Best regards.
    最后一次寻求客户对所询价产品的意见,附上产品目录表
    Good day! My friend, Bella again.
    My quotation of xxx you might have received and considered. Could you kindly advise your comments at your earliest convenience?
    Enclosed is the E-catalog of Kington, pls kindly chk! If there is any item you are in need of, pls contact me! I’ll be more than pleasure to offer the information you want.
    Thanks...
    I am of service at any time!
    BR
    2015-12-09
  • Julie
    亲,好样的! 值得学习哦!
    2015-12-10
  • Julie
    good!
    2015-12-10
  • Anna
    待客户在目录表中发现适合他们市场的产品
    Hello, my friends,
    Have u received and chked the E-catalog send in my last email? Hope they are workable for your market! If you find some product really attractive to you, pls feel free to contact me. We are more than pleasure to offer u with more information you want.
    If u want to estimate the producthow, yes, sample can be sent for your reference!
    We hope to establish good busine relationship with you in the near future.
    BR
    时不时问一下是否有新的询盘或订单
    Dear xxx,
    I hope u are doing good.
    Have u got any orders? Pls keep me posted if yes, I will send you our updated price for your review.
    BR
    对于较大的客户我们可以主动提出提供免费样品
    Dear xxx,
    Free sample can be sent for your reference if you need. How’s your opinion?
    As our several communication, I hope that we can build a cooperation between us.
    Waiting for your reply.
    Best Wishes
    最后的绝招
    Dear xxx,
    I have sent you email many times before but have not received ant reply from you so I am gueing the emails have not reached you.
    Could you please drop me a short note if you receive this meage and also pls tell me if you have any interest in our products? I don’t want to keep bothering you if you don’t have any interest.
    BR
    新产品上市就是厉害的时候了哦
    Dear xxx,
    Good morning!
    It is glad to inform u that we have lauched xxx, which with xxxx优势特点 such as perfect design, low noise, light weight.......
    Attached with xx and xx for your reference and pls have a try in your market if poible.
    BR
    2015-12-09
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