客户付尾款时受益人一个字母写错了入不了帐

Jim8
大家好,在付尾款时,把受益人公司的一个字母写错了,到帐了,但是入不了,告诉客户了,可是客户坚持说,这不是问题,帐号没有错就能到款,坚持不改受益人名字。请问我应该如何说服客户让客户改受益人呢? 以下是我给客户的邮件,还是请赐教。付款方式是30预付,70见COPY OF B/L. Dear M, Glad to receive your balance payment. About the balace, it should on our account, but we could not draw it, pls chang to the right name. chang 'sun' to 'san'. then we could make the next steps fluently. Looking forward to your reply. Regards, B
2014-03-22 816阅读
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AI回答:
Dear M,

I hope this email finds you well. I understand that there has been an issue with your balance payment attributed to an incorrect spelling of the beneficiary name on our account. While the account number is correct, the mismatch in the name spelling is causing hindrance in processing the payment effectively.

I would like to clarify that it is essential for the beneficiary name to match the name given in the account details for successful payment processing. This is a common procedure followed by banks to ensure the safe and secure transfer of funds.

I request you to please consider the importance of having the correct beneficiary name and make the necessary changes in the payment details. Once the changes are made, the payment will be processed seamlessly, and we can quickly move forward with the next steps of the transaction.

Thank you for your understanding, and please let me know if you need any assistance in making the changes.

Best Regards,
B.
2023-06-21
追问:
  • 徐海波
    3楼正解!
    2014-03-24
  • Sherry6
    我们有时候公司名称写错字母的,但是不需要客户改什么,我们只需要盖章给银行就ok了,你问下你们银行可以不可以这样的?
    2014-03-25
  • Yoyo.Zhu
    说不定是诈骗公司(以前有看到过这样的诈骗案件),在钱没有到账之前,千万不要把正本提单给他
    2014-03-25
  • peter.chen
    弄个更改保函发给客户。让他直接发给银行。
    2014-03-24
  • Did.Fernández
    是的,银行信息必须正确
    2014-03-23
  • francisco.doctor
    让银行把到的电文打印出来,通知客户让他发封更正函显示正确的受益人名称,账户名称,就好了,打印电文的时候,银行老师会告诉你具体怎么,希望对你有帮助
    2014-03-23
  • chung
    搞不好是故意的
    2014-03-23
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