样品出了点问题。。客户的回信。。我该怎么回复？？

今天早上的回信，样品质量有问题，并把他客户的回信一并给我发过来了，我该怎么回复，该怎么？我是新手，公司就我一外贸业务员！ dear leo, the customer has rejected your sample lots of both the rotor shaft and metal bush that you send last month. please see below. please advise your next step. regards (下面是他的客户给他的回信） hi, we he completed the inspection of rotor shaft and metal bush. below are the observations. tps rotor shaft lot qty.- 1000 nos hing below quality issues: ·? ? shaft od 6.000 -0.020/-0.030 observed undersize.? ? (5.960, 5.959, 5.958, 5.959 etc. as sampling inspection was done) ·? ?? ???concentricity w.r.t. a 0.05 max. observed not ok by spg.? ?(0.06, 0.07, 0.08 etc.) tps metal bush : sample lot received hing rough surface finish in id. please plan for fresh lot of both the parts with improved quality on the above specifications. also send us a e sugam form to send back the rejected material. regards,

样品 CIF 业务员

2014-04-14 842阅读

问题/讨论

我要向AI提问

AI回答：

Dear,

Thank you for your email and for sharing the feedback from the customer on the sample lots of both the rotor shaft and metal bush that we sent last month. I apologize for any inconvenience this may have caused.

I understand that the customer has rejected the sample lots due to quality issues. After reviewing the customer's observations, we will take the necessary steps to improve the quality of the parts. We will plan for a fresh lot of both the rotor shaft and metal bush with improved quality according to the specifications mentioned in the customer's feedback.

Regarding the rejected material, we will send an e sugam form as requested by the customer.

Thank you for bringing this to my attention. Please let me know if you have any further questions or concerns.

Best regards, [Your Name]

2023-06-12

追问：

frank30

等待高手的出现
2014-04-15
Terry5

看不懂英文
2014-04-18
S.K.SIVAKUMAREN

问你们老板，能不能到客人的要求，不到，就直接说SORRY 喽
2014-04-18
Pat.Shirk

跟技术人员讨论下质量出现的原因，以及用何种方法可以解决
2014-04-17
Pat.Shirk

我认为应该马上向公司反应这些问题，再跟技术人员讨论下能不能。
2014-04-15

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