外贸英语----电话开发国外客户

Soul°の止水
给国外客户打开发电话,有人接听后,
(1)先简单问候,
(2)自我介绍,说明来意。
(3)找到key person。
(4)两句话介绍公司和产品。
(5)了解对方公司的需求。
(6) 根据对方需求,继续简单交流。
(7)主动要客户的email,说是发给他公司的详细介绍啊,catalog啊,pricelist等等的。当他留下email的时候,也就是你们建立交往的时候。
(8)记下对方的email之后,你也该礼貌地说再见了。


下面是一个范例,供各位参考。下面的数字分别代表上面的步骤。
A: (1)Hi,Good morning, Sir.
B: Good morning.
A: (2)This is Allen from China.We produce T-shirts for years.I found the information of your company on the web. Maybe we can coperate with your company.
(3)Who shoud I talk to?
B: You should take to me.
A: Could I he your name, please?
B: Peter.
A: Hi, peter. Glad to hear your voice.
(4) Our company XXX can supply nearly all kinds of T-shirts. Our T-shirts are of high quality with low price.
(5)I found that your company sells T-shirts.
What kind of T-shirts can sell well to your customers?
B: cotton polo shirt.
A: (6)Great, that is our main product.
Sincerely hope to cooperate with you in the future.
(7) Could I he your email, please? I can send the catalog to you.
B:peter@hotmail.com
A: (8)Ok then, I'll sent yout the catalog with price for you later on. He a nice day, peter.
B: he a nice day. Bye.
A:Bye.
2015-01-26 6164阅读
问题/讨论
回复(40)
  • Carolyn
    it really helpful, thank you very much!
    2016-10-11
  • bealwayshere
    省事了,谢谢!打电话试试
    2016-09-23
  • 海林甜菊
    有用,thank you
    2016-09-23
  • annacn
    感谢楼主,对我这种电话恐惧的人有很大帮助,
    2016-07-15
  • Robertom
    程序比较准确,还是需要学习的。
    2016-07-13
  • 创业者
    事情往往没这么简单,但是一次不简单,两次就有经验了,三次就好转了,只有不怕丢面儿,迎着头皮上才可能有跟别人分享大树上的果子的资格。
    2016-06-26
  • Ashily
    Nothing could go so soomthly,except u r the luckiest one.
    2016-06-25
  • Soul°の止水
    that's true.
    2016-04-05
  • Soul°の止水
    哦,请指出这100个错误。
    2016-04-05
  • John
    Nothing could go so soomthly,except u r the luckiest one.
    2016-04-02
  • Ryan.Chan
    错漏百出啊
    2016-04-01
  • violetmay
    现实也会是这样吗?
    2016-02-27
  • Gary.Mao
    谢谢分享,能自己有个逻辑性了
    2016-02-27
  • Jet
    对,按照这个流程去走,打电话就顺多了。我们牵这个客户走,就好办
    2015-12-18
  • Jamie
    感觉这个电话打得好顺利!!
    2015-12-17
  • 巫春兰
    打电话就怕碰到对方英语也说的,听起来会很吃力啊。
    2015-12-07
  • kevin.zhang
    great
    2015-10-16
  • sam
    是啊 发邮件都不回 还是打电话能拉近距离!
    2015-09-13
  • HY
    是该练好口语呀,不然这电话联系客户就太不容易了
    2015-09-13
  • Kathy.雁子
    希望大家能说一口流利的口语,接多多的订单。
    2015-09-13
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