客户要取消订单，福友们看我这样回行不行

patrick4
Regarding??revise the PI, and could you possibly tell me why would you like to cancel your order? I he reported to company. I am terribly sorry that you couldn't cancel the order, because when you confirm the PI, and downed the deposit. We arranged to produce the valve bodies. For some products, it’s really difficult for us to sell them out, like the socket weld ball valve. We’ll cancel the order if we hen't started manufacturing, but the question is that we had arranged for producing bodies before you told us you had to ignore the order. We understand something is just out of your control, but also please kindly consider for us as well. If you insist on cancel the order, I am afraid my company has to keep my 3-month salary. And unfortunately there's nothing I can do. I feel so sad and innocent because it's not my fault either and I’ve tried my best to do what I can do.May God bless me. 有哪里要修改的，帮兄弟看下，谢谢啊
订单 外贸术语
2013-09-27 1032阅读
问题/讨论
回复（14）
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AI回答：
你好，以下是我对你的回复的修改建议：

Regarding the request for revising the PI, may I ask for the reason behind your decision to cancel your order? I have reported the matter to our company, but I'm afraid that cancelling the order may not be possible at this point since we have already begun production of the valve bodies after you confirmed the PI and paid the deposit. While we understand that circumstances may be beyond your control, please also consider the impact cancelling the order may have on our company.

If you still wish to cancel the order, please be aware that it may result in the forfeiture of my 3-month salary as a penalty. Unfortunately, there may not be much I can do in this situation. I appreciate your understanding.

希望这些修改能帮到你，如果有任何其他疑问或需求，请随时联系我。
2023-06-25
追问：
  • suki.lam
    楼主 最后一段话不要写了，公司扣你奖金什么的，这种不能和客户说的。业务操作里面若不是非常熟悉的客人，不要谈及个人私事

    第二点，你要考虑下你的立场，要站在公司的立场去考虑问题，在公司允许范围内尽量满足客户，但是不要说你个公司讲了，但是公司上层决定不可以更改合同之类的，这种说出去会让客户觉得你事不行，或者觉得你只是一个传话筒而已，没有实际的话语权。

    第三，第一次回复的话 还是以探究原因为主，然后知道对方情况后综合考量下，看看还有其它法，对策不。尽量把损失降到最小
    2013-11-12
  • ali.ahsan
    学到什么了。。。说说看
    2013-10-22
  • merrycao
    学习到了，呵呵！
    2013-10-22
  • macky
    恩，第一份我先按照#9 楼的先去回，如果他还是坚持改的话，就这样和他讲
    2013-10-21
  • suki.lam
    不是要你说服公司 而是要说服客户

    理由要合理有据

    1.更具交易原则 定金到了合同就不能变动

    2.材料的损失又谁来承担

    3.如果该订单 我方可视为毁约 停止生产 没定金 当然不希望走到这一步

    4，可以让客户提出可行方案

    5 立即建议公司停止生产
    2013-10-21
  • Jovi
    明显比我写的要好多了，谢谢啊
    2013-10-20
  • bergin
    Can you kindly let us know the reason why cancel this order??  
    As you know, We he started & prepared material for this order  after receiving your deposit..
    So It will cost for these material as they are customized base on your requested..
    It is really difficult to find some one can buy them on the  same requested..

    So Just free to let me know what s happened and we  work it out together.....

    最后一段，要是你跟客人很熟的话，可以写 可以不写
    2013-10-20
  • zoe
    恩，有道理，可是我除了说服公司，其他又能什么。
    2013-10-19
  • zoe
    定金打了，然后我们就安排下去生产，正在生产，然后客户要把订单数量改掉，由原来的四万美金，变成1万多美金~~~~~~~~~~~
    2013-10-19
  • Winnie3
    I feel so sad and innocent because it's not my fault either and I’ve tried my best to do what I can do.May God bless me.

    ???

    楼主啥了？？？我只看到楼主说不能取消订单

    没有看到楼主了其他努力，何来 I’ve tried my best to do what I can do 之说？？
    2013-10-18
  • Pearlple
    定金都到账一个星期了才说
    2013-10-13
  • lily
    这样啊~~~~~~~~~~~~~~
    2013-10-13
  • Dan.Irvin
    还有客户打定金了没有？如果打了定金可以从定金来说 如果取消订单 定金不退还

    你们产品到底好没？ 是个什么情况 你也要说清楚 大家才会给你意见
    2013-10-12
  • ali.ahsan
    If you insist on cancel the order, I am afraid my company has to keep my 3-month salary. And unfortunately there's nothing I can do. I feel so sad and innocent because it's not my fault either and I’ve tried my best to do what I can do.May God bless me.

    这一段是博取同情么 没有必要 反而让客户看低你
    2013-10-11
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