又做“死”了一个客户(客户”兴师问罪“篇)

Tony
楼主我前两篇都是写关于供应商的,那么下面的这篇就来看看客人是怎么用邮件来”兴师问罪“的吧。当然,最后的结果就是楼主我要亏损钱财,最后跟客户谈的就是通过空运直接发货给他,5箱货,空运,很贵的啦,虽然我也是通过快递代理,而不是那种tnt啦,联邦啦,ups啦等等,但是俺们那个代理的快递还是蛮快的,也属于tnt的一种,呵呵,做soho的朋友们应该多多少少也知道点的吧。呵呵,但是也贵啊,利润没了还不算,最后自己还得倒贴点钱进去,真的是赔了夫人又折兵啊。楼主我现在也是哭笑不得中~~~~

客人是个南美人,会讲汉语,会写汉语,也听得懂汉语他在中国呆了很多年,并且学会了汉语,然后回国创业的,当然,虽然他会汉语,但是我们的邮件还是通过英文书写来传达的,也许这个也是一个习惯吧。其次,客户对产品的要求和价格要求都不是特别的高,但是这个客户对delivery time还是比较注重的。所以才会有了下面的这些话:

hi dear tony,




hope you are fine today.





about the delivery time, are you kidding me?…you started 准备材料!!!你开玩笑吗!(这句话是客户用汉语写的,可想而知,客户的汉语能力是非常好的)? my dear tony…i had closed order with you on the (xx具体时间楼主我就不写出来了,就以xx来代替)th of xxxxx!!! and you come now to tell me that you dont know when you can deliver!!! are you kidding me!? what do you think you are!


every day you where pushing me to close order, every day, every single day…now you come to tell me my cargo is not ready, are you joking with me?


if i knew how bad is your service, i will still choose to close order with your previous order…but because i liked you, i close order to your new company…and now this horrible surprise?


listen…you better finish the cargo by the (xx)th of (xxxxxx), or i will make you pay fine of usd 20.00 for every day you delay.





waiting your explanation of bad service reason.





regards, xxxxx(客户名字)



这封邮件是上个月月底发给我的,大家看到了吧,客户都用这种语气了,那么显而易见,当时客户对我是有多么大的失望啊,并且很愤怒。下单之前我跟客户说了我已经从soho转型开了一家新公司,希望客户能下单支持我,我可以给他很好的服务,现在,公司还没开呢,客户却跑掉一个,哎。

又做“死”了一个客户(供应商解释篇)

又做”死“了一个客户(理性应对客户的”兴师问罪“篇)

又做”死“了一个客户(终结篇)

此文章为作者原创,版权归外贸邦所有,转载请注明来源,如有违反,追究法律责任。
2015-08-24 581阅读
问题/讨论
回复(10)
我要向AI提问
AI回答:
Hi dear client,

I apologize for the delay in delivery. We did not anticipate the unforeseen circumstances that led to the delay in the delivery of your order. However, we assure you that we are doing everything possible to expedite the process and ship your order to you as soon as possible.

Regarding the shipment method, we suggest that we use air freight to avoid further delay. We understand that this may result in additional expenses, but we are willing to cover the cost as a sign of our commitment to your satisfaction.

Once again, we sincerely apologize for the inconvenience caused and hope that you will continue to choose us as your supplier in the future.

Best regards,
Tony
2023-06-04
追问:
  • May
    能告诉我你那个快递代理吗?谢谢楼主
    2015-10-13
  • 李平Maggie
    一般都有挽回的余地,楼主加油在其他方面补偿,如果交期不能ON TIME的花,下次直接把LEAD TIME 说时间长点呗、
    2015-09-09
  • FTM
    楼主好!
    我想问下是什么原因使得货期搁置了呢?给我们解释解释下撒!
    2015-09-09
  • cindy
    thank share,
    2015-09-08
  • 邹丹
    非常感谢你的宝贵意见,会一直关注你的
    2015-09-08
  • Tony
    很简单,首先可以肯定的是你的这些客户大部分都是来摸底了解行情的。其次,你们的产品价格定位是否准备,在你们这个行业里你们的价格是否有优势,所以这些原因导致了你发过去的报价基本上没有回复或者石城大海。我个人的建议是,你每次得到客户的询盘之后,先把价格摸得透彻一点,或者一开始别先报价格给客户,多问些关于客户需求的细节方面,如果这个客户没有什么耐心的话,那么这种客人基本上是来摸底的。你说的不想失去这些客户的话,最好的办法就是每隔一段时间发些新东西给他,或者反复发你的报价单给他,不要觉得不好意思,追客户就是要厚着脸皮,百折不挠,就像追自己喜欢的人一样,大单,热情,奔放些就好了
    2015-09-02
  • sdofjsdofj
    客户来中国好好招待吧
    2015-09-01
  • 邹丹
    @332907 你好,我是外贸新手做投影仪的,有个人问题想请教你
    每次一向客户报了价,客户就再也没有消息了,自己也不知道该怎么跟进,又不想丢失这些客户,能不能给点宝贵的建议
    2015-09-01
  • Lena
    客户是上帝,得伺候好。呜呜,,,
    2015-08-31
  • 星儿
    愤怒值好高
    2015-08-31
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