客户提出的目标价太低,怎么回复?

Vivian
基本上超过90%的客户会有还价的要求,怎么面对客户的还价,我做了以下的接招总结,希望可以对各位外贸好朋友一定的帮助。当然在具体的业务操作中还要,具体问题具体分析!
1. 以退为进:这个价格我们也能做,但是如果按这个价格做的话,质量会有所下降,请客户考虑!
Example : we can also accept price at USD 200 .however , the quality will be lowed than the one I have introduced to you at price USD 220 .pls considerate it !
Besides , I would like to tell you . we can even accept the price lower than USD 200 . it is another model XX. The offer of this model is USD 175 . Only adjudge from the appearance . they are very similar . but they are completely of quality . they difference between the two model are listed as following :
1 2 3 ……
the price difference is USD 20 . and we can supply you one year guarantee . So could you tell me what you and your customers should pay the super quality ? what is the result of the 20/360=??????
The reason why I have not introduce the products priced USD 175 originally is that I think the quality is the heart of the products . if your customer would like to do business with you is not depend on the price , just depend on the quality 。if you can search a products of high quality , they will do not care too much about the price .
第一步,明确告诉客户我们也能做这个价格,但质量会有所不同。
第二步,如果可能推荐类似但价格比较低的产品。如果可能要比客户的目标价格低,至少是要等于。 第三步,让他自己考虑选择那一个产品。将两个产品的不同之处罗列出来。可以将差价除于产品的保质期限,那样会得到一个很小的数字,记得,这个数字让客户自己算,他会觉得和你在几个美分上计较很可笑。
第四步,解释一下为什么以前没有把那个低价格的产品介绍给他。尽量让客户感觉你是在为他的长期生意着想。
适用度:基本上对所有的客户合适。
2. 刺激:我们正在和你们国家的最大的该产品的进口商合作.我们给他的也是这个价格。
Example : dear sir , we have already carefully considerated your counter-proposal . however , I am very regret that I can not accept your price .
Actually , we have already exported many containers to xx . we have very good cooperation ship with XX company , which is one of the biggest importer of XX products .
Now , this company import around X containers from us every month .
you are our new customer , and your trial order is not very big . however , you share the same price with this company .
I have enclosed the B/L copy of this company’s order , pls kindly check
so we hope that you can accept our last offer . I have enclosed the P/I for your confirmation again . pls kindly keep us informed if you have paid deposit payment , so that we can arrange production asap .
分析:
第一步,明确告诉客户我们不能接受这个价格
第二步,我们给某某公司的也是这个价格(确认该公司确实比较大,至少要比还价的这家公司大)。他已经买了很多货了。而你是第一次买,量也并不大(潜台词:我给你这个价格已经够对得起你了,你就别还了)。
第三步,为使对方相信可以将该国大公司的提单COPY件,合同COPY件,或者是OEM的话,产品照片放在附件中。
第四步,将合同付上要求确认。
适用度:该市场上已经有比较大的客户,有一定的局限。
3. 哭穷:原材料上涨,退税降低,利润本身已经很低了……
Example: dear friend , we have already carefully considerated your counter-proposal . however , I am very regret that I can not accept your price .
Actually , I have already given you the best offer , it leave us with only the smallest of margins .
As you known , now the market is very competitive .
1 the raw material of the XX products has been increased , I think you have already heard from other suppliers .
2 the drawback of the XX products will be 11% instead original 13% . so it is we do not make concession , it is our government can not let us give you concession again .
we hope that you can understand our situation clearly , and accept our best offer .
分析:
第一步,明确告诉客户我们不能接受这个价格;
第二步,分析原因;
第三步,希望接受我们的最后报价。
适用度:价格确实已经是不能再降了,有一定的局限。
2016-04-11 1868阅读
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AI回答:
the containers shipped to this company for your reference.
So, if you can accept the same price with XX company, we can proceed with the order right away.
第一步,告诉客户不接受当前的还价。
第二步,讲述你们与另一家客户的合作关系,且你们给这个客户的价格是一样的。
第三步,附上这个客户的B/L,让客户知道你们与他们的合作是真实的。
第四步,引导客户接受你们的价格,因为同样的价格已经被其他客户所接受。
适用度:只适用于和另一家客户有着合作历史的客户。
3. 通过增加数量来获取更优惠的价格:如果你能订购更多的数量,我们可以给你更优惠的价格。
Example : thank you for your interest in our products . after considering your counter-offer , we do undersrtand that you are pursuing the best price so that you can remain competitive in your market .
To make this happen and also granting you a profitable business , we suggest that you increase your order quantity and with the bargin for the price .
As we all know , volume of the order has a great influence on the price . The more you order , the more favorable price you will get .
So if you can increase your order quantity , we will be able to offer you an even more competitive price .
第一步,表达理解客户想要获取最优价格。
第二步,建议客户增加订单数量。
第三步,解释订单数量对价格的影响。
第四步,引导客户接受提高订单数量。
适用度:适用于需要大量采购货物的客户,在价格和交货期限下能给客户更多的优惠。
4. 打折:为争取这个订单,我可以给你一个特别的优惠,在产品质量不变的前提下。
Example : thank you for your interest in our products and your quiry . According to your request , we have carefully considered and calculated the production cost as well as the shipping cost , and looked forward to coorperation with you .
we know you have requested a price reduction beyond our norm. In order to earn your business , we could offer you a special discount , means that we will give you a lower price on the same quality product you have been asking for , as long as you can reach a specific quantity . If you could place an order over xxx pieces , we would like to offer you an additional discount on top of the already competitive price .
We believe the offer is tempting and we sincerely hope to make this business possible between us .
第一步,对客户进行感谢和关注。
第二步,解释为客户提供一个特别折扣可以协助更好的合作。
第三步,给出符合订货数量的折扣。
第四步,以大量订单为依据,会给更多的折扣,来证明这个折扣是合理的。
适用度:适用于与客户有合作潜力的客户。
2023-06-01
追问:
  • jenny130
    如果价格与成本相差非常大,怎么办.
    2016-04-14
  • Vivian
    亲,客户是一定会互相对比的。你给他一个最低的价格,看他如何反应。如果在说高了那只有放弃。不要把时间都花在这个客人身上。我的回答希望对你有帮助!
    2016-04-16
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