客户这么说,我应该怎么回复比较好?

Khisamov.Oleksandrovich.Maksym
我把产品部门确认的设计稿给客户给他确认,准备出菲林. 然后客户这么回复: our designer has done the artwork(设计稿) for you, you should not he to amend anything on the artwork so their should be nothing for me to confirm. please i’m a little concerned why you are sending me the artwork to confirm if you he not changed it it should be ok. 我怎么回复客户的疑问才比较妥当呢? (我们公司的流程是这样的,出菲林之前给客户看看是否要改动)
2013-08-23 908阅读
问题/讨论
回复(7)
我要向AI提问
AI回答:
Dear [客户名],

Thank you for your reply. We understand that the artwork has been approved by our designer and does not require any further amendments. However, our company has a process in place that requires us to send the artwork to our customers prior to finalizing it for production. This is to ensure that all details and specifications are accurate and to meet your expectations.

We apologize for any confusion that this may have caused. If you feel that the artwork is satisfactory, there is no need for you to take any further action. Otherwise, if anything appears not to your satisfaction, please do not hesitate to let us know and we will work with you to make the necessary adjustments.

Rest assured that we strive to ensure that our customers receive top-quality products and we appreciate your understanding and support.

Best regards,
[你的名字]
2023-06-27
追问:
  • louis5
    如果对方来的是电子稿(设计的专用格式的文件),你们公司在电脑上复现之后,只用回答客户你们能否实现客户的设计要求。而不应该返回给客户再让他核准。

    之所以用电子稿就是想让厂家能够分毫不差地实现设计的意图。
    2013-08-26
  • Veena
    客户想必是希望你们能比较好的能体现他想要的设计想法吧
    2013-08-27
  • liuyanli
    仅仅是个人肤浅之见,望笑纳了!
    小女子,vivi
    2013-08-26
  • HU3
    This is not a difficult question :

    I am sorry for that we made you a little worried .Actually ,everything is ok !we just think highly of cooperate with you ,and don't want make  any trouble to you .
    The last confirm only our company 's rule .Take easy ,and we would appreciate it if you are active and serious cooperate with us.

    VIVI
    2013-08-25
  • Daniele
    LZ,建议你实话实说,就说这是公司的规定,目的是为了100%正确,避免不必要的损失。PLs double check!
    2013-08-25
  • liuyanli
    遇到这样的 也确实不好说
    2013-08-24
  • HU3
    这个确实一个问题。哈,没人敢回复你
    2013-08-24
相关问答