You can inform the customer that when making a payment to a private account, they should not mention any trade or payment related information in the "remittance purpose" field of the transfer.
有时间帮我看看“关于帐户修改,要求客人把钱打到我们私人帐户的事”--谢谢!
(客人是南美的)
邮件里我写:
Moreover, pls find the new account for the payment as below, kindly note that this is a private account. Pls inform your finance department, absolutely don’t write any words like “Invoice” or ”Payment for the goods” etc in the remarks place, otherwise the payment will be rejected by the bank in China.
Since all the finance issues of our company he transferred to Shenzhen city from
BTW, attached pls find the inovice for your freight payment, kindly note that this is a private account, so pls do not write any words like"invoice" or" payment for the goods" , etc, in the remarks place, otherwise the payment will be rejected by the bank in China. Since the amount is not big, we will not use our the USD account of our export agent. Hope you can understand it. Thanks in advance.