遇到不愿给样品费的客户了~~~
Cathy18
今天,一个香港贸易公司的一个客户,向我的一款产品询价之后,就说想要一个样品!我跟他说是否可以先付样品费下单后返还给他!他不觉得不公平!(我交流的语气很硬,水平问题!)
客人:and we urgently want to see the sample of 1.item??no:xx12-4
can you send me ?
please send me this sample with full accessories
我:ok,can you pay the sample charge at first,then if you order,we will return your sample charge
客人:my friend
i pay the sf express courier charge
why i pay the sample charge also ?
if i get order, it is good for your factory right ?
so, send the sample by sf express, i will pay the courier charge
我:i am sorry,this is rule of my company
客人:i am serious about business
but if cannot check the quality how to confirm the order
i pay the courier charge, so what is the problem ??
我:please understand me!
it is a rule of my company
i will return the charge to you after your order
客人:if you are very strict, then i also will be strick
this is not fair business that you do
you must pay half and i pay half
why you ask me to pay all
cannot accept your way of working
bye
我的语气不怎么委婉,要好好学习才行!如果你遇到这样的情况,怎么好呢??