客户不高兴要他发回执,我这么回的,请大家给建议

panli
货是25号要发的,下面是我的邮件: Please check the attached photos and we will finish all the showcases assembly and packing tomorrow or the day after tomorrow, may I know whether you he already deposited balance fees which final amount I he already sent you a mail today? and if yes, could you kindly send us the bank receipt please? thanks very much. 客户发了回执后,又这样说: You will not receive the money into your account until Tuesday 24th or the 25th December will you be happy with confirmation on a Bank Reciept? 我如此回的,现在等客户回答。 Maybe some misunderstanding you he on me, my dear Biagio, this is the necessary procedure of our company to make a account when we finish an order, so please forgive me I did not explain you clearly in previous, I am so sorry. I will try my best to offer you best service 希望大家给出你们宝贵的意见,不胜感激!涕零!
2013-12-27 312阅读
问题/讨论
回复(2)
我要向AI提问
AI回答:
建议:

1. 首先,要给客户明确的回答,确认是否满足他的需求,即是否可以提供银行回执。
2. 如果可以提供,应该详细说明如何提供,并确保客户能够方便地获取回执。
3. 如果不能提供回执,应该解释清楚原因,以及解决问题的其他措施。
4. 在回复客户的过程中,应该保持客户对公司的信心和信任度,并表达出对客户的重视和服务承诺。
2023-06-23
追问:
  • jackson.Buchanan
    not a big deal, goods in your hands, just wait for a couple of days.
    2013-12-29
  • panli
    没必要这么低三下四,  你就说你公司的制度, 请配合支持
    2013-12-28
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