客人拒付样品费，该如何应对？

情景：一英国客人要打样，样品费及运费均应由客人承担。客人觉得太贵，还向我“威胁” 说别的商能更低的价格，甚至印度那边的公司能免费样品。 - 我的解决方案1： Hi Terrie, We absolutely do not want to get any money from sample fee, what we are concerned about is good quality and service, aren't you? And we he assured that we will returned sample fee to you once you place an order. We believe you as a sincere buyer will accept my above words. Pls advise. - 解决方案2： Dear Terrie, Re sample fee and courier shipping charge, they should be borne by your company. It is our practice for all new customers. These charges are only 80% of the cost of sample making. Obviously as you can see we hope that you would place us orders but not just for making samples. Pls advise so that we can inform to make sample for your approval asap. 总结：方案一：表达还是未能让客人感觉尝到甜头，占到便宜。而解决方案二能表达出此要点（以上红色字体）。另外紫色部分字体则坚决我们的立场不动摇。整封邮件下来既从我们客人的角度出发，也保住自己公司利益。 以上分享内容只是我的个人一点心得体会，望能对大家起到点帮助，就算没有帮助也当抛砖引玉之用，各位有更好的想法，还请给给您宝贵的评价或者建议，谢谢！