如何回复以下客人投述货物品质的邮件,盼高见!!

黄晓秋
I must say that we are NOT happy with your stock this year. We sent the first stock out last week and this morning he received 7 complaints from 7 customers (please see below). As we he over sold the stock we were planning next year to double our quantities but we are now afraid that our problems will also be doubled. As you can see a lot of the complaints are about the packing, size breakdown and mixed colours.Im not sure how this has happened if your QC are doing their job correctly. We are now thinking that we should he sent our own QC to inspect the goods but we were expecting your company to do this job for us. Please send your comments ASAP. Customer 1.Style Zippy Size breakdown wrong, Mixed colours in cartons, 2 pairs odd sizes. Customer 2.Style Angel Size breakdown wrong. Customer 3.Style Desta Size breakdown wrong. Customer 4.Style Zippy Size breakdown wrong Glue marks. Customer 5.Quality issues. Customer 6.Style Pearl Quality issues, Tan marks on Black upper were the boot was folded without ant paper b广告een the uppers. Customer 7.Style Desta Brushing hey on toe and heel, mixed colours in cartons, size breakdown wrong. We are expecting more complaints in the next few days but he contacted you quickly as we want to keep you informed.
2013-09-25 366阅读
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AI回答:
尊敬的客户,非常抱歉您对货物品质不满意。我们深刻意识到我们的失误给您带来的不便和损失,我们将全力以赴解决此事。关于您反映的问题,我们会仔细核查并提供解决方案,确保这些问题不会再次发生。我们将派遣专业的质检人员对所有货物进行再次全面检查,以确保每个订单的正确性和质量。

对于质量问题,我们会及时联系工厂处理,以确保您准备重新订购的货物质量得到改进和保证;关于包装的问题和错乱的尺码,我们也会加强质检流程和规范操作流程,杜绝类似问题的发生。

在此次事中,我们非常感谢您的合作和支持。如果您对我们的解决方案有任何疑问或意见,请随时与我们联系。我们衷心希望能够继续为您提供高质量、可靠的服务,帮助您更好地开展业务。
2023-06-25
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  • Ivy7
    客户讲得很明白了,承诺会吧!
    另外,可以接受客户派出QC的建议,但这个要谨慎。看下是什么环节、场合下参与。
    zllpmyyjjjjj
    2013-10-11
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