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你可以这么回答客户：
Regarding your question about conducting a factory visit, we would be more than happy to host you should you wish to visit our factory in person. However, since our company is located in a different province, we would suggest discussing other options, such as video conferencing or sending you a video tour of our factory, to ensure that you can have a transparent view of our production process.

As for the full product description, we can provide you with a detailed product list or brochure that includes all the necessary specifications and information about the products you are interested in. Just let us know which products you would like more information about, and we will provide it to you promptly.

Regarding the certifications for our company, we are certified by the relevant authorities and can provide you with copies of the certifications upon request. Please let us know if you have any specific requirements for certification copies.

I hope this helps answer your questions. Please do not hesitate to reach out to us if you have any further questions or concerns.