分享7个订单跟进英文模板

1.未付款订单的催款模板（请根据您产品自身特点描述内容进行修改）。
Dear xxx,
We have got your order of xxxxxx. But it seems that the order is still unpaid.If there’s anything i can help with the price,size,etc.please free to contact me.After the payment is confirmed,i will process the order and ship it out as soon as possible.Thanks!
2.查看到买家付款完成后的订单后，给买家发送订单确认邮件，并且告知预计发货时间。
Hi,xxx,
Thank you for your payment for orders xxxxxx.We will be dispatching these items within the next
3 days.If you have any questions or problems,contact us directly for help.
3.填写了发货通知后告知买家当前情况（订单号、发货单号、运输方式和发货日期）。
Hello,xxx,
We are happy to tell you we have dispatched your order!You can track its progress with the following tracking number:xxxxxx.
You can also track the delivery of your order yourself here:
It usually takes about 30 days for your order arrive,but as this is the shipping season,the logistics companies are very busy and some orders may takes lightly longer to arrive.
If you have any questions or problems,contact us directly for help.
4.超过5天还未更新物流信息，让买家再等待。
Dear xxx,
As we all know,it’s the busiest part of the shopping season and logistics companies are running at maximum capacity.
Your delivery information has not been updated yet,but don’t worry-we will let you know as soon as an update is available.
Thank you for your patience!
5.货物退回，换物流方式重新给买家发货，并延长收货时间。
Hello,xxx,
Due to the overwhelming demand for logistics this shopping season,the original dispatch has failed.Don’t worry!We have already dispatched your order with a different logistics company.You can track the new delivery of your order here:
We have also extended the time period for you to confirm delivery.
If you have any questions or problems,contact us directly for help.
6.长时间在途，确认是否收到货物，减少买家未收到的担忧。
Hello,xxx,
If you haven’t received your order yet,please don’t worry.We just checked the tracking information and it’s on its way!
Don’t worry about your money or your purchase either if you do not receive your package,we will resend your order,or you can apply for a full refund.
If you have any questions or problems,contact us directly for help.
7.距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷。
Hello,xxx,
We have checked the tracking information and foundyour package is still intransit.This is due to the overwhelming demand for logistics this shopping season.
We have also extended the time period for you to confirm delivery.
If you have any questions or problems,contact us directly for assistance,rather than submitting a refund request.We aim to solve all problems as quickly as possible!
Thanks!