如何用邮件跟进国外客户

如果客户一段时间还没回复你的邮件，你可分析下原因，然后再写封追踪信给他，如：
Hope you are fine, my friend.
It is regret that I haven't received any information from your side. May I have your idea about our
offer? We will try to satisfy you upon receipt of your reply. As we don't want to lost a good
customer like you!
If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build
good cooperation with you.
如果客人还没有回信，一周后再问客人不回信的真实原因.(一般情况,70%的客人会告诉
你他的原因)
Glad to contact you again!
Have you kindly checked my offer? Hope they are workable for your market! Sorry that we still
didn't received any information from you. I would appreciate for your any comment about our
offer, including price, quality, and service. No matter if it is positive answer, it is great help for us
to meet your requirement.
Waiting for your favorable reply soon!
之后的日子里，可以尝试新产品的报价，刺激下客人的神经：
Good day!
My quotation of digital photo frame you might have received and considerate. Could you kindly
advise your comments at your earlier convenience?
If the products are not your expecting, pls advise me your details requirement, I will re-offer
ASAP.
I am of service at any time!
但是，不同的客人，我会变换着写邮件，让客人知道我们公司和产品的存在。不建议把
客人缠得太紧，约十来天给他一封邮件：
Dear ***,
Wish you have a nice day!
May I ask whether you have received my quotation? Now I am sending it again, if you have any
other ideas. Please feel free to contact me. We will do much better if you can give any advices to
us.
I am waiting for your reply ASAP.
Best regards
Wennie．
Dear sir
Have you received our quotation of ..., if you have any further question, please don't hesitate to
contact us. We are waiting for your comment about our quotation.
We hope that we can establish a good business relationship with you in the nearest future.
Your prompt reply will be appreciated.
回复 A：直接去函敦促
Dear Hugo Chu,
Wish everything well with you and your esteemed company !
We are in receipt of your letter dated Aug 10, and as requested was expressed you 3 catalogues for
our refrigeration goods. We hope they will reach you in due course and will help you in making
your selection. Wish we will promote business as well as friendship!
Best wishes!
Kevin
回复 B： 先写邮件问清情况。本人觉得先写邮件问清情况，简单的询问，如HAVE YOU
RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU? 再问何时开
L/C 或汇订金过来.....如客户没回复，那你应该(很有必要)打个电话过去问清情况。是价格问
题还是临时发生改变? 客户是中间商，还在等最终客户的确认？还是其它问题？然后根据情
况做一些措施看能否挽回这一张订单。
Dear Sir,
Good morning!
Hope you have got a wonderful weekend!
There are several days no news from you, my friend. Now I am writing for reminding you about
our offer for item of **** dated ** ** ** according to your relative inquiry. Have you got (or
checked) the prices or not? (You can add some words to introduce your advantage of your product
or something else to attract the customer). Any comments by return will be much appreciated. It
will be our big pleasure if we have opportunities to be on service of you in near future.
Looking forward to your prompt response,
Thanks and best regards,
Yours Faithfully
Kevin
回复 C：如果仍然没有回音的话，可以在一、两个月后再写一封信。
Dear Sir,
Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome
here and I will try my best to satisfy you well with competitive prices as per your request.
By the way, how about your order (or business)? I would like to offer our latest prices to promote
an opportunity to cooperate with each other if still pending.
Thanks and best regards,
Kevin