外贸企业产品经营过程中会遇到各式各样的客户，不同国家客户虽然在相关商贸业务往来中沟通习惯并不相同，但是发货以及接货方式没有本质的区别，遇到货物到港后客户不提货怎么办呢?
遇到货物到港后客户不提货怎么办这样的问题需针对性解决，要根据客户反应而做不同决策。
例如：
Mr. Antony
you have ordered 150 door locks, 110 handles, 430 drawer locks, 275 spherical locks, 531 glass window locks, 432 electronic locks, 167 chain locks, 1950 anti-theft locks and 672 padlocks. The number is 1, 50 and the lock core is 4532. The shipment was sent from our port on November 28 and arrived at the destination port on December 14. Our bill of lading will be mailed to your company on the date of shipment, and by mail inquiry we know that you have received the bill of lading on December 3 and have received feedback from the port, so far you have not yet arrived at the port to pick up the goods. If you give up the goods, you may contact Borg cargo Trading Co., Ltd., which is also one of our cooperative enterprises. We have contacted Borg goods and Trade Co., Ltd., and are willing to accept the goods, if you do not want to give up. We can contact you in return for the shipment, and we will discuss it again with you.
安东尼先生
贵公司在我方订购外装门锁150个，执手锁110个，抽屉锁430个，球形门锁275个，玻璃橱窗锁531个，电子锁432个，链子锁167个，防盗锁1950个，挂锁672个，号码锁1500个，锁芯4532个，这批货品已由我方港口于11月28日发出，于12月14日到达目标港口。
我公司于发货当日将提货单邮寄给贵方公司，通过邮件查询得知，贵方已在12月3日接到提货单，来自港口反馈消息，直到目前为止贵公司依然未到港口提货。
如贵方放弃该批货物，可直接联系博格货贸有限公司，该公司也是我方合作企业之一，我方已和博格货贸有限公司取得联系，博格货贸有限公司愿意接收这批产品，如贵方不想放弃该批货物可回函与我方联系，我方会和贵方再次协商讨论。
该公司在接到信函之后回函
Ms. Zhao Jing
is very sorry that our company did not propose our products to the port during the contract period, because of the deviation in our product sales chain, the end customer did not renew the contract with us, Guofang is in contact with other customers, the goods will be accepted by us. However, the corresponding time will be postponed, in this process we will bear all the expenses incurred after the Kwai Fong street port reminder, you can send me the corresponding documents receipt information, we will be the corresponding account into your bank account.
赵晶女士
非常抱歉，我公司未在合同期内将产品提出港口，我方产品销售链条出现偏差，终端客户没有和我方续约，我方正在联系其他用户，这批货物我方会接受，提货时间将向后延期，在这一阶段所产生的费用我方会全部承担，在贵方接到港口催款单之后，可将相应单据收款信息发送给我方，我方会将款项打入贵方银行账号中。
从如上案例可知，该产品购入公司并没有放弃这批产品，只是因为产品销售时出现问题，终端产品购入用户没有和该公司续约而导致无法将产品销售出去，之所以该客户没有接收货物，必然是因为没有自己的仓库可存放货物，通过信函沟通，该公司已经承诺会支付货物港口存储费用，因此对于外贸销售方企业不会造成任何经济损失。
我们来看另一案例：
Mr. Dunlop, your order in our company is for 1500 air ducts, 1500 stainless steel dustbins, 2300 metal supports, 3200 curtain bars, 1, 400 curtain bars, 2, 500 rings, 750 lifting racks, 5, 000 hooks, 4, 000 hanger hangers, Honey seals 11000 have arrived in New York Harbor, we hope you can pick up the goods in time, according to the contract, the delivery time is only two days. It is expressly stipulated in the contract that you shall pick up the goods before December 15. The bill of lading is mailed by us on November 15, and the bill of lading has been received by the company on December 1, regardless of any reason, if your delivery time exceeds the time specified in the contract, We will not pay any charges related to the port.
邓禄普先生
贵公司在我公司订购的万向轮1500个，风管1500个，不锈钢垃圾桶2300个，金属吊撑3200个，窗帘杆1400个，窗帘杆吊环2500个，升降晾衣架750个，衣钩5000个，衣架4000华润，秘封条11000个已到达纽约港，希望贵公司能够及时提货，据合同规定提货时间仅剩余两天时间。
合同中明确规定贵公司应在12月15日之前提货，提货单我公司于11月15日邮寄，12月1日贵公司已收到提货单，无论任何原因，如贵公司提货时间超过合同内规定时间，我方不会支付港口任何相关费用。
该公司发出信函后未得到客户公司任何回应，由于该客户公司已支付全款，此后该外贸企业虽接到港口方催缴单，但并未做任何回应。
遇到客户不提货怎么办这一问题时，首先要关注到和客户沟通，如客户有实际难题，外贸企业应本着合作关系帮助客户企业解决问题，如果在相应时间内未提货，客户没有任何说明，同销售方企业不做任何联系，只要销售方企业收到全款，则可以不对后期相应问题做任何处理，而此后滞留及延期等相关费用则由客户方提货时自行承担。
