一、展会跟进
日常寒暄
Good morning/afternoon/evening./May I help you? /Anything I can do for you?
It’s a great honor to meet you./I have been looking forward to meeting you.
机场接客户
Excuse me，are you Mr. Wilson, from the International Trading Corporation?
We have a car can over there to take you to your hotel. Did you have a nice trip?
相互介绍
Let me introduce myself. My name is Andy, an I am a salesman in the Marketing Department.
Hello, I am Andy, and I am a salesman of E-fashion Electronic Company. Nice to meet you. /pleased to meet you. / It is a pleasure to meet you.
关于品质
We have a very strict quality controlling system which promises that goods we produced are always of the best quality.
You have got the quality there as well as the style.
参观工厂
I wonder if you could arrange a visit to the factory.
I would be pleased to accompany you to the workshops. We will drive you to our plant, which is about thirty minutes from here.
二、给老外打电话
打招呼
Hello, I'm Tom from XXX company. May I ask if Mr.Wang is available?
Hello, may I speak to Miss Zhang? I am Li, the manager of XXX company. I need to discuss cooperation matters with you.
电话确认细节
Could you provide me with your detailed address once more to ensure our records are accurate?
I just want to confirm, are you the person in charge?
电话跟进订单
I'm following up on the email I sent last Thursday, did you have a chance to review it?
Is there any progress on the project? We need your feedback from our last discussion to move forward.
电话催客户付款
I am calling to check if you are able to send balance payment this week? ETA date is approaching.
My apologies, i'll check our system and see why this wasn't marked as paid and make sure it doesn't happen in future. Do you know when this was paid?
电话与客户约会议时间
When's a good time for us to have an online meeting?
How does this week work, or is next week more convenient?
三、产品介绍
Our products are as superb quality as well as the typical oriental make-up.
Our silk garments are made of super pure silk material and by traditional skills.
四、业务范围介绍
Our activities cover a wide range of commodities, such as ties, belts and shirts.
We are in a very good position to supply most grades of canned fish at competitive prices and for good delivery.
五、承诺
I promise I will check into these problems and find out if they were our fault.
We can make sure that goods avoid been damaged during the transit.
六、报盘
We believe that the price we offer you can compete well with those of other firms.
We feel better offer will give you full satisfaction .I hope to receive a favorable reply from you soon.
七、价格让步
In view of our good cooperation over the past few years, we are prepare to accept your price.
As a gesture of friendship , we accept the price of 50,000 $ for 10,000 pairs of leather shoes.
八、下单
We are glad to inform you that your samples are satisfactory ,we’d like to order 4 of the items.
If the quality is up to our expectations we shall send further orders in the near future.
九、希望与要求
We want to know if you could point us as your agent for the sale of your green tea.
If you are not already represented here, we should be interested in acting as your sole agent.
十、合同
We would like to have another discussion of these conditions in the afternoon before there are finally included in the contract.
We’d better draw up a rough draft to the contract then talk it over in detail at our next meeting.
十一、支付方式
The terms of payment we wish to adopt are confirmed and irrevocable letter of credit.
According to the contract, after receipt of the preliminary shipping advice, you are kindly requested to open with the Bank of China the relative L/C in our favour within ten days.
十二、货运通知
We would like to inform you that the goods were already shipped out on the 18th of May.
We wish to inform you that we have shipped the goods by “Shanghai” according to your instructions of August 5.
